Monitoring and analysis of interaction and conversation platforms (Facebook, Instagram, Twitter, blogs, etc).
Why is it important?
- Helps you to find mentions and comments (positive o negative) related to your brand. - Improves community interaction. - Up to date with trends. - Follow-up to the competition. - Anticipate crisis. - Identify influencers and potential clients.
How do we do it?
- Define the best social listening-tool for you. - Set keywords, themes and platforms. - Organize information per category. - Analyze and make decisions.